Terms of Service

Terms & Conditions

Last Updated: 1-sep-2026

Welcome to PetFit ("App," "Platform," "we," "us," or "our"), operated by Manayate ventures Private Limited a company registered under the laws of India, having its registered office at Gurgaon ("Company").

By downloading, installing, accessing, or using the App, you ("User," "you," or "your") agree to be bound by these Terms & Conditions ("Terms"). If you do not agree, please do not use the App.

1. Acceptance of Terms

1.1 By creating an account, browsing, or using any service on the App, you confirm that you have read, understood, and agree to these Terms and our Privacy Policy, which is incorporated herein by reference.

1.2 We may update these Terms from time to time. Continued use of the App after changes take effect constitutes acceptance of the revised Terms. Material changes will be notified via in-app notification or email.

2. Eligibility

2.1 You must be at least 18 years old and capable of entering into a legally binding contract under the Indian Contract Act, 1872, to use the App.

2.2 By using the App, you represent that you are the lawful owner or authorized caretaker of any pet(s) for which you avail services.

3. Description of Services

3.1 PetFit is a platform that connects pet owners ("Customers") with independent third-party service providers ("Vendors") offering pet care services, including but not limited to grooming, boarding, veterinary care, walking, training, and pet supplies (collectively, "Services").

3.2 We act solely as an intermediary platform facilitating connections between Customers and Vendors. We do not directly provide pet care Services and are not a party to any agreement formed between a Customer and a Vendor.

4. User Accounts

4.1 You must register for an account using accurate, current, and complete information.

4.2 You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.

4.3 We reserve the right to suspend or terminate accounts that provide false information, violate these Terms, or engage in fraudulent or abusive behavior.

5. Vendor Listings and Bookings

5.1 Vendors listed on the App are independent third parties, not employees or agents of the Company. Their qualifications, certifications, and service quality are their own responsibility.

5.2 We make reasonable efforts to verify Vendor credentials (e.g., licenses, background checks) but do not guarantee the accuracy, completeness, or currency of such information.

5.3 Bookings made through the App constitute a direct contract between the Customer and the Vendor. The Company is not liable for the performance, non-performance, or quality of Services rendered by Vendors.

6. Payments, Fees, and Cancellations

6.1 All payments for Services must be made through the App's designated payment gateway, unless otherwise stated.

6.2 Prices displayed are set by Vendors and may include applicable taxes and a platform service fee charged by the Company.

6.3 Cancellation and refund policies are governed by our [Cancellation & Refund Policy], which may vary by Vendor and Service type.

6.4 We are not responsible for any payment disputes arising directly between Customers and Vendors outside the App's official payment system.

7. User Conduct

You agree not to:

8. Pet Safety and Liability Disclaimer

8.1 You are solely responsible for disclosing accurate information about your pet's health, behavior, vaccination status, and any known aggression or medical conditions prior to booking a Service.

8.2 The Company is not liable for any injury, illness, loss, death, or damage suffered by your pet, any third party, or any property, arising from or in connection with Services rendered by a Vendor.

8.3 Any disputes, claims for damages, or liability arising from the actual rendering of pet care Services must be raised directly with the concerned Vendor. The Company may, at its discretion, assist in facilitating communication but assumes no liability.

8.4 In case of a medical emergency involving your pet, you must contact a licensed veterinarian or emergency animal care service immediately; the App is not designed or intended for emergency response.

9. Reviews and Ratings

9.1 Users may post honest reviews and ratings of Vendors based on genuine experience. We reserve the right to remove reviews that are fraudulent, defamatory, or violate applicable law.

10. Intellectual Property

10.1 All content on the App, including logos, trademarks, text, graphics, and software, is the property of the Company or its licensors and is protected under applicable intellectual property laws.

10.2 You may not copy, reproduce, distribute, or create derivative works from any part of the App without prior written consent.

11. Third-Party Links and Services

The App may contain links to third-party websites or services. We are not responsible for the content, accuracy, or practices of such third parties.

12. Privacy and Personal Data

12.1 Your use of the App is subject to the PetFit Privacy Policy available at https://petfit.fit/legal/privacy-policy/. The Privacy Policy explains the categories of personal data collected, the purposes and legal basis for processing, the recipients and processors involved, retention periods, security safeguards, cross-border transfers, and your rights and choices.

12.2 Depending on the Services used, we may process account, contact, location, booking, payment, communication, device and app-usage information, together with information relating to your pet, including its name, photographs, breed, behaviour, vaccination status and health information. We collect and use such information only for specified purposes, including account administration, booking and service delivery, payment processing, customer support, safety, fraud prevention, legal compliance and other purposes separately disclosed to you.

12.3 Where consent is required, we will provide a clear and itemised notice before or when requesting consent. Consent will be specific, informed and given through a clear affirmative action. You may withdraw consent through the method described in the Privacy Policy; withdrawal will not affect processing lawfully carried out before withdrawal.

12.4 You may request access to, correction of or erasure of your personal data, withdraw consent, and raise privacy complaints by using the in-app privacy controls or contacting privacy@manayateventures.com. We may verify your identity before acting on a request. Requests will be handled within the period stated in the Privacy Policy, subject to legal, tax, accounting, fraud-prevention, dispute-resolution and other lawful retention requirements.

12.5 We retain personal data only for the period reasonably necessary for the disclosed purpose or as required by applicable law. When retention is no longer necessary, we will delete or anonymise the data in accordance with our retention and deletion procedures.

12.6 We use reasonable technical and organisational safeguards appropriate to the risk, including access controls, secure transmission, monitoring and vendor controls. Payment card information is handled by our payment service providers; PetFit should not claim PCI-DSS compliance unless that claim has been verified and accurately describes the relevant provider and processing arrangement.

12.7 We may share relevant information with vendors, payment providers, hosting and technology providers, communications providers, professional advisers, authorities and other recipients described in the Privacy Policy. We remain responsible for personal-data processing carried out on our behalf by processors, subject to applicable law.

12.8 We will maintain procedures for responding to personal-data breaches and will provide notices to affected individuals and authorities where required by applicable law.

12.9 If the App is used by or collects personal data from a child, processing will be carried out only in accordance with applicable law, including any required verifiable parental consent and child-protection requirements.

13. Limitation of Liability

13.1 To the maximum extent permitted by applicable law, the Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the App or Services obtained through it.

13.2 The Company's total aggregate liability, if any, arising out of or relating to these Terms or your use of the App shall not exceed the amount of platform fees paid by you in the 3 months preceding the claim.

14. Indemnification

You agree to indemnify and hold harmless the Company, its officers, directors, employees, and affiliates from any claims, damages, losses, or expenses (including legal fees) arising from your breach of these Terms, misuse of the App, or violation of any law or third-party right.

15. Termination

We reserve the right to suspend or terminate your access to the App at our sole discretion, with or without notice, for conduct that violates these Terms or is otherwise harmful to other Users, Vendors, or the Company.

16. Governing Law and Dispute Resolution

16.1 These Terms shall be governed by and construed in accordance with the laws of India.

16.2 Any dispute arising out of or relating to these Terms shall first be resolved through arbitration under the Arbitration and Conciliation Act, 1996, with a sole arbitrator seated in Gurgaon, India. The courts at Gurgaon, India shall have exclusive jurisdiction for any matters not covered by arbitration or for enforcement of the arbitral award.

17. Grievance Redressal

In accordance with applicable Indian law, any complaints or concerns may be addressed to our Grievance Officer:

Name: Penny Munde Email: Penny@Manayateventures.com

18. Contact Us

For any questions regarding these Terms, please contact us at:

Email: PetFit.Support@manayateventures.com

Phone: 8130666920

By clicking "I Agree" or continuing to use the App, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.