Privacy Policy

Privacy Policy

PetFit

Last Updated: [DATE]

This Privacy Policy explains how Manayate Ventures Private Limited, a company registered under the laws of India with its registered office at Gurgaon (“Company,” “we,” “us,” or “our”), collects, uses, discloses, retains, and protects personal data when you (“User,” “you,” or “your”) use the PetFit mobile application and related services (the “App”). This Policy should be read together with our Terms & Conditions.

By downloading, installing, accessing, or using the App, you agree to the collection and use of information as described in this Policy. If you do not agree with this Policy, please do not use the App.

1. Information We Collect

1.1 Account and Profile Information: name, email address, phone number, city/location, and password (stored in encrypted form), which you provide when registering an account.

1.2 Pet Information: your pet's name, breed, age, health conditions, vaccination status, and behavioural notes, which you provide to help Vendors safely deliver Services.

1.3 Booking and Payment Information: service bookings, transaction history, and payment-related details. Full payment card details are processed and stored by our PCI-DSS compliant third-party payment gateway, not by us directly.

1.4 Communications: messages exchanged with Vendors or our support team, and reviews or ratings you post.

1.5 Device and Usage Information: device type, operating system, IP address, app usage patterns, and crash/diagnostic logs, collected automatically to help us maintain and improve the App.

1.6 Location Information: approximate or precise location, where you enable location permissions, to show nearby Vendors and Services.

2. How We Use Your Information

To create and manage your account and facilitate bookings between you and Vendors;

To process payments and prevent fraud;

To communicate with you about bookings, updates, offers, and support requests;

To maintain pet safety by sharing relevant health/behavioural information with the Vendor you book;

To improve, secure, and personalize the App; and

To comply with applicable legal, tax, and regulatory obligations.

3. Sharing of Information

3.1 With Vendors: we share the minimum information necessary (e.g., your name, contact details, pet care instructions) so that a Vendor can fulfil a booking you have made.

3.2 With Service Providers: we share information with trusted third parties who support our operations, such as payment gateways, cloud hosting providers, analytics, and customer support tools, under contractual confidentiality obligations.

3.3 For Legal Reasons: we may disclose information where required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of the Company, our Users, or the public.

3.4 Business Transfers: if the Company is involved in a merger, acquisition, or sale of assets, personal data may be transferred as part of that transaction, subject to this Policy.

We do not sell your personal data to third parties.

4. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. Specifically:

4.1 Account and Profile Data: retained for as long as your account remains active, and for [X months] after account deletion or closure, to allow account recovery and to comply with applicable law.

4.2 Booking, Transaction, and Payment Records: retained for [X years], in line with applicable tax, accounting, and consumer protection laws in India.

4.3 Pet Health/Vaccination Information: retained only for the duration necessary to facilitate the relevant Service and for [X months] thereafter, unless a longer period is required for safety, legal, or dispute-resolution purposes.

4.4 Reviews and Ratings: may be retained indefinitely in anonymized or de-identified form for platform integrity, even after account deletion.

4.5 Once the applicable retention period expires, we securely delete or anonymize the data, except where retention is required by law (e.g., tax records, fraud prevention, or an ongoing legal dispute).

5. Your Right to Request Deletion

You may request deletion of your personal data at any time by:

Using the “Delete Account / Delete My Data” option within the App's account settings (if available); or

Emailing your request to privacy@manayateventures.com with the subject line “Data Deletion Request,” from the email address associated with your account.

Upon receiving a verified request, we will delete or anonymize your personal data within [X days, e.g., 30 days], except where we are required or permitted to retain certain information (e.g., transaction records for tax/legal compliance, or data necessary to resolve an ongoing dispute or complaint). We will notify you once your request has been completed.

Please note that deleting your account does not automatically delete data that Vendors or other Users have separately retained (e.g., booking confirmations, chat records) outside our systems.

6. How We Handle and Protect Your Data

We implement appropriate technical and organizational measures designed to protect personal and sensitive data (including pet health/vaccination information and payment-related data) against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit (e.g., TLS/SSL) and, where applicable, at rest;

Access controls limiting access to personal data to authorized personnel on a need-to-know basis;

Secure payment processing — payment card and financial data are processed through PCI-DSS compliant third-party payment gateways; we do not store full payment card details on our own servers;

Vendor data-sharing limitations — Vendors receive only the minimum information necessary to fulfil a booking and are contractually required to handle such data responsibly;

Regular security reviews of our systems and practices.

In the event of a data breach affecting your personal data, we will notify affected Users and relevant authorities as required under applicable law, including the Digital Personal Data Protection Act, 2023, where applicable.

7. Your Rights

Subject to applicable law, you have the right to:

8. Children's Privacy

The App is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal data from a child, we will take steps to delete such data promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Material changes will be notified via in-app notification or email. Continued use of the App after changes take effect constitutes acceptance of the revised Policy.

10. Grievance Officer & Contact Us

In accordance with applicable Indian law, any complaints or concerns regarding this Policy may be addressed to our Grievance Officer:

Name: Penny Munde

Email: Penny@Manayateventures.com

For any other questions regarding this Privacy Policy, please contact us at:

Email: PetFit.Support@manayateventures.com

Phone: 8130666920